Privacy Policy

Last updated: 12 September 2026

1. Introduction

DJ Sime (“DJ Sime”, “we”, “us” or “our”) is committed to respecting and protecting the privacy of our clients, prospective clients, website visitors and other individuals whose personal information we process.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:

• visit our website;

• contact us by telephone, email, enquiry form or other means;

• request a quotation;

• make or enquire about a booking;

• enter into a contract with us;

• attend an event for which our services have been engaged; or

• otherwise communicate or do business with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), in each case as amended, including where applicable by the Data (Use and Access) Act 2025.

For the purposes of UK data protection legislation, DJ Sime will ordinarily be the data controller in respect of the personal information described in this Privacy Policy.

2. Personal Information We Collect

The personal information we collect will depend upon the nature of your enquiry, booking or interaction with us.

We may collect and process the following categories of personal information:

Identity Information

This may include:

• your name;

• the name of the person making a booking;

• the names of relevant event organisers or contacts; and

• where relevant, the name of a business or organisation you represent.

Contact Information

This may include:

• email address;

• telephone number;

• postal or billing address; and

• other contact details you provide to us.

Event and Booking Information

This may include:

• event date and time;

• venue name and address;

• type of event;

• expected guest numbers;

• entertainment requirements;

• music preferences;

• booking instructions;

• access and setup information;

• correspondence relating to your event; and

• other information reasonably required to provide the services you have requested.

Transaction and Financial Information

Where applicable, we may process information concerning:

• quotations;

• deposits;

• invoices;

• payments;

• refunds; and

• transaction references.

We do not ordinarily need to receive or retain full payment-card information where payments are processed by an independent payment provider.

Communications

We may retain records of communications between you and DJ Sime, including emails, enquiry forms, booking correspondence and other messages where reasonably necessary to administer your enquiry or booking, maintain business records or resolve a dispute.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, including, where applicable:

• IP address;

• browser type;

• device type;

• operating system;

• website usage information;

• pages visited;

• approximate location derived from an IP address; and

• cookie or similar technology identifiers.

Further information about our use of cookies and similar technologies is available in our Cookie Policy.

3. How We Collect Personal Information

We principally obtain personal information directly from you when you:

• complete an enquiry or booking form;

• request a quotation;

• contact us by telephone or email;

• communicate with us through our website;

• enter into a booking agreement;

• make a payment;

• provide event information; or

• otherwise correspond with us.

We may also receive information from third parties where this is reasonably necessary in connection with an event or booking.

For example, information may be provided by:

• another person arranging an event on your behalf;

• a wedding or event planner;

• a venue;

• a company or organisation engaging our services;

• another member of an event team; or

• a service provider used in administering a booking.

Where we receive personal information about you from another person, we will process that information only where we have a lawful basis for doing so.

4. Purposes and Lawful Bases for Processing

We will only process personal information where we have a lawful basis under UK data protection legislation.

Depending upon the circumstances, we may rely on one or more of the following lawful bases.

Performance of a Contract

We may process your personal information where it is necessary to:

• provide a quotation requested by you;

• take steps at your request before entering into a contract;

• administer your booking;

• provide DJ, karaoke or entertainment services;

• communicate with you concerning your event;

• manage payments, cancellations or amendments; and

• otherwise perform our contractual obligations.

Legal Obligation

We may process and retain certain personal information where necessary to comply with legal obligations, including those relating to:

• taxation;

• accounting;

• financial records;

• regulatory requirements; and

• the establishment or maintenance of legally required business records.

Legitimate Interests

We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These legitimate interests may include:

• responding to enquiries;

• managing our business;

• improving our services;

• maintaining appropriate business records;

• securing our website and systems;

• preventing fraud or misuse;

• managing relationships with venues, suppliers and clients;

• establishing, exercising or defending legal claims; and

• dealing with complaints or disputes.

Where we rely on legitimate interests, we consider whether the processing is necessary, proportionate and consistent with what you could reasonably expect.

Consent

Where the law requires consent, we will ask for it before carrying out the relevant processing.

Where processing is based upon your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing Communications

We will not use your personal information for electronic direct marketing unless we have an appropriate lawful basis and comply with applicable requirements under UK data protection law and PECR.

Where your consent is required, marketing communications will only be sent after you have provided that consent.

Where electronic marketing is otherwise permitted by law, we will comply with the applicable legal requirements.

You can ask us to stop sending marketing communications at any time.

A request to stop marketing will not prevent us from contacting you where communication is reasonably necessary in connection with an existing enquiry, booking, contract, payment or legal obligation.

6. Sharing Your Personal Information

We do not sell your personal information.

We may, however, disclose personal information to carefully selected third parties where this is reasonably necessary for the operation of our business or provision of our services.

These may include:

• website hosting and website platform providers;

• email and communications providers;

• online booking providers;

• payment-processing providers;

• IT and technical service providers;

• professional advisers, including accountants, insurers or legal advisers;

• event venues and event organisers where necessary;

• subcontractors or entertainment professionals involved in fulfilling a booking, where appropriate; and

• government bodies, regulators, courts, law-enforcement authorities or other persons where disclosure is required or permitted by law.

Where another organisation processes personal information on our behalf as a processor, we will take appropriate steps to ensure that the information is processed securely and in accordance with applicable data protection requirements.

We will only disclose the personal information reasonably necessary for the relevant purpose.

7. International Transfers

Some technology, website, communications, hosting or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.

Depending upon the destination and circumstances, these safeguards may include:

• an applicable UK adequacy regulation;

• the UK International Data Transfer Agreement;

• the UK Addendum to approved standard contractual clauses; or

• another lawful transfer mechanism permitted under UK data protection legislation.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, taxation, insurance and contractual requirements and establishing, exercising or defending legal claims.

Different categories of personal information may therefore be retained for different periods.

As a general approach:

• information relating to an enquiry that does not result in a booking will not be retained indefinitely;

• information relating to an active booking will normally be retained for the duration of the booking and for an appropriate period afterwards;

• contracts, invoices, payment and accounting records may be retained for the period required by applicable taxation, accounting and legal requirements; and

• information relevant to an actual or potential dispute, complaint or legal claim may be retained for as long as reasonably necessary to deal with that matter.

Where personal information is no longer required, we will delete, anonymise or securely dispose of it, subject to any continuing legal or regulatory obligation requiring us to retain it.

9. Security of Your Personal Information

We take appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;

• unauthorised disclosure;

• unlawful processing;

• accidental loss;

• alteration;

• destruction; and

• misuse.

Our security arrangements may include appropriate access controls, password protection, secure website infrastructure, restricted administrative access, software and platform security controls and appropriate procedures for handling personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where we become aware of a personal data breach, we will assess and respond to it in accordance with applicable data protection legislation, including notifying the appropriate regulatory authority and affected individuals where the law requires us to do so.

10. Your Data Protection Rights

Depending upon the circumstances and the lawful basis upon which your information is processed, UK data protection law gives you a number of rights.

These may include:

Right of Access

You may ask us whether we process personal information about you and request a copy of that information.

Right to Rectification

You may ask us to correct personal information that is inaccurate or to complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

The right to erasure is not absolute. We may be entitled or required to retain information where, for example, it is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to Restriction

In certain circumstances, you may ask us to restrict the way in which your personal information is processed.

Right to Data Portability

Where the applicable legal conditions are satisfied, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or request that it be transferred to another controller.

Right to Object

You may have the right to object to processing based upon legitimate interests because of your particular circumstances.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based upon your consent, you may withdraw that consent at any time.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

DJ Sime does not ordinarily use solely automated decision-making of this nature in connection with entertainment bookings.

11. Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us using the details set out below.

We may need to request sufficient information to confirm your identity before fulfilling a request. This is intended to ensure that personal information is not disclosed to someone who is not entitled to receive it.

Data protection rights are subject to statutory conditions, limitations and exemptions.

We will respond to valid requests within the period required by applicable law.

You will not normally be required to pay a fee for exercising your data protection rights. However, the law permits us to charge a reasonable fee or refuse to act in certain limited circumstances, including where a request is manifestly unfounded or excessive.

12. Data Protection Complaints

If you have a concern about the way in which we have collected, used, stored, disclosed or otherwise handled your personal information, you have the right to raise a data protection complaint with us.

Please contact:

DJ Sime

Email: enquiries@discokaraoke.uk

We will handle data protection complaints in accordance with applicable UK data protection legislation.

Where required by law, we will acknowledge a data protection complaint within the applicable statutory period, investigate the matter appropriately and provide you with the outcome of our investigation without undue delay.

We would welcome the opportunity to address your concerns directly.

You also have the right to raise a complaint with the UK's data protection regulator if you believe that your personal information has been processed in breach of applicable data protection legislation.

The UK regulator is the Information Commission, commonly referred to through the ICO.

Further information about making a complaint is available from the ICO website.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• website operation;

• security;

• functionality;

• user preferences;

• analytics; and

• third-party embedded services.

Some technologies may operate without consent where an exemption under applicable law applies. Where consent is legally required, the relevant technology will only be used after the appropriate consent has been obtained.

Please refer to our separate Cookie Policy for further information about how cookies and similar technologies are used and how you can manage your preferences.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

DJ Sime is not responsible for the privacy practices of independent third-party organisations.

If you follow a link to another website or use a third-party service, you should review that organisation's own privacy information to understand how it processes your personal information.

15. Children's Personal Information

Our services are not generally directed at children for the purpose of collecting personal information online.

Where an event involves children, we will only process personal information relating to a child where there is an appropriate reason and lawful basis for doing so.

We do not knowingly use children's personal information for direct marketing without the appropriate legal authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our business or services;

• changes to the personal information we process;

• changes to our website or technology;

• changes in our service providers;

• changes to applicable legislation; or

• changes to regulatory guidance.

The latest version will be published on our website and the “Last updated” date at the top of this Privacy Policy will be amended accordingly.

Where a change materially affects the way in which we use personal information, we will take reasonable steps to bring that change to the attention of affected individuals where required by law.

17. Contact Details

For questions about this Privacy Policy, to exercise your data protection rights or to make a data protection complaint, please contact:

Data Controller: DJ Sime

Email: enquiries@discokaraoke.uk

Website: discokaraoke.uk